Этот документ доступен на английском языке. Основной является английская версия.
1. Free cancellation
We offer free cancellation up to 24 hours before your scheduled pickup time. Simply contact us by email or WhatsApp to request a refund.
2. Partial refunds
If you cancel less than 24 hours before your scheduled pickup, 50% of the total amount is refunded to cover preparation and logistics costs.
3. Non-refundable cases
No refund is issued in the following cases:
- No-show at the pickup location.
- Wrong date or time provided during booking.
- Cancellation less than 3 hours before pickup.
- Refusal of the ride without a valid reason.
4. Changes instead of cancellation
If you just want to reschedule your ride or change the destination, we will do our best to accommodate you at no extra cost, depending on availability. Please notify us at least 12 hours in advance.
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